Refund Policy

At ShnetPaq, we are committed to providing exceptional medical services with clarity and integrity. Because our consultations are delivered by licensed doctors in real-time and include immediate personalized attention, we do not offer refunds once a consultation is completed or missed by the patient.

Refunds will only be considered under very specific circumstances, such as technical failure on our side that prevented the consultation from taking place, or if the doctor was unable to attend due to an internal error and the session was never conducted. These cases are rare and must be fully documented and verified by our support team.

By using our platform, you agree to these terms and understand that no refund is guaranteed unless the conditions above are fully met. All refund-related requests must be submitted in writing within 24 hours of the scheduled session, accompanied by a clear explanation and evidence if applicable.